![]() After calling to her, Aldo finally had to crawl under there and pull her out. When he tells Blanca it is time to go home, she shouts, “No! Stay with Abuelita!” and goes to hide under the table. Aldo stopped by his mother-in-law’s house to pick up his toddler, Blanca.She is really cooperative.” Sarita thought she’d be relieved to hear how well-behaved Malika was, but instead found herself wondering if this means she is not as good at caring for Malika. I tell her it’s time to go out and she runs over to the coat hook, pulls down her coat, and puts it on. She drags her feet, doesn’t want to get dressed, pitches a fit about which outfit to wear-it’s been practically impossible to get her out the door. When she dropped off her 20-month-old, Malika, that morning, she mentioned to her friend, Angela (who cares for Malika), how impossible Malika has been in the mornings. Sarita got into her car, really angry.Here are two fairly typical experiences that come up when sharing the care: This may be more of a concern when the caregiver is someone the parent and child both know well-a relative, friend or neighbor. They may also worry, at times, that their child’s caregiver is better at parenting than they are. It isn’t uncommon for parents, at one point or another, to feel a pang of fear that their child might grow to love her caregiver more. But this familiarity can also raise some challenges when you are caring for their children.Įven when your relationship with a parent(s) is warm and positive, sharing the care of a young child often stirs up strong feelings. This can be a real benefit since you might already share an open, trusting relationship with the parents. Parents and children are a two-for-one deal: Developing positive relationships with parents is critical to providing the best care possible to their children.īut sometimes you already have a relationship with the child’s parents-they may be related to you, live in your neighborhood, or be friends or acquaintances. Here are 3 key steps to follow when having difficult conversations with parents. Find the middle ground and reach an amicable solutionįor detailed explanation of each step and to find out more about handling difficult conversations, view the guide below.As a child care provider, you soon discover that developing positive relationships with parents is critical to providing the best care possible to their children.Challenge you own assumptions and beliefs.Recognise and manage your emotional state.Determine the purpose of the conversation.Handling Difficult Conversations Guidance, Tips and Best Practices What is a Difficult Conversation?Ī difficult conversation is one whose primary subject matter is potentially contentious and/or sensitive and may elicit strong, complex emotions that can be hard to predict or control. However, by adopting the right approach, preparing yourself carefully and developing the right skills, mindset and behaviour, you will be able maximise your ability to handle the conversation effectively and steer it to a successful conclusion acceptable to all involved. You may even be concerned that you will not be supported by senior managers, your HR department and/or other colleagues if you take steps to address sensitive issues. Fear of how people will react and whether you will be able to handle their reactions, feelings of vulnerability or concern about a loss of control can make us all reluctant to raise an issue face to face. ![]() We all tend to put off difficult conversations because of the intensity and complexity of the emotions they arouse – both for the manager initiating the conversation and for the person they are speaking with. It is far better to tackle problems at an early stage as this can help to nip problems in the bud, prevent the situation from deteriorating and maintain good working relationships with colleagues. Procrastination won’t make problems disappear and in fact, if issues are ignored they are likely to escalate and become even more difficult to resolve, causing negative consequences both for all those involved and for the wider organisation. Instigating a difficult conversation can feel daunting and there is a natural tendency for managers to delay taking action in the hopes that the issue will be resolved without their intervention. Scenarios of this kind include: addressing under- or poor performance, tackling instances of unacceptable behaviour, investigating reports of bullying, giving developmental feedback, turning down employee requests, dealing with sensitive personal issues, handling a grievance or disciplinary process, or telling an employee that their job is at risk of redundancy. From time to time all managers will face conversations which they anticipate will be difficult and which they may feel ill-equipped to handle.
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